Additional Information link in BBIS results in Server Error: Server Error in '/' Application. XML parsing: line 65, character 55, illegal xml character"

After installing Service Pack 10, when clicking the additional information link on any email messages, the server error: "Server Error in '/' Application  XML parsing: line 65, character 55, illegal xml character" occurs.
 
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Steps to Duplicate

  1. Log into BBIS 
  2. Click email
  3. Click messages
  4. Click the statistic icon next to an email(The icon with a bar graph on it)
  5. Click Additional Information and Server Error appears

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.173.1, (Service Pack 11)
 4.0.158.0

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