Additional Information link in BBIS results in Server Error: Server Error in '/' Application. XML parsing: line 65, character 55, illegal xml character"

After installing Service Pack 10, when clicking the additional information link on any email messages, the server error: "Server Error in '/' Application  XML parsing: line 65, character 55, illegal xml character" occurs.
 
We're currently evaluating this issue for a fix in a future version or service pack

Steps to Duplicate

  1. Log into BBIS 
  2. Click email
  3. Click messages
  4. Click the statistic icon next to an email(The icon with a bar graph on it)
  5. Click Additional Information and Server Error appears

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.158.0

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