After installing Service Pack 10, when clicking the additional information link on any email messages, the server error: "Server Error in '/' Application XML parsing: line 65, character 55, illegal xml character" occurs.
We're currently evaluating this issue for a fix in a future version or service pack
Steps to Duplicate
Log into BBIS
Click the statistic icon next to an email(The icon with a bar graph on it)
Click Additional Information and Server Error appears