You have donation notification email set up with the comments merge field included. When a transaction with comments is submitted, the comments field may not populate in the notification.
The comments field may not populate if included in a merge field loop. For example, if we have the comments merge field added in between a Credit Card Begin Section loop field and Credit Card End section, the comments field may not populate because it is not associated with this loop. To resolve the issue, move the comments merge field outside of a merge field loop within the notification template.
Log into NetCommunity.
Select Email > Notifications.
Click the pencil icon to edit the notification.
Move the comments merge field outside of a merge field loop.