Secure payment page displays old design or default template when HTML Comments are included in Style Sheet

You are working with an event registration form 2.0 or payment 2.0 part which proceeds to the secure payment page. When inputting a transaction, you may notice the page displays cached content/an incorrect design. If you create a new form on the site and proceed to the payment page, you may notice the generic secure payment page is displayed. 
If you review the Style Sheet, you may notice HTML comments are present. 

Payment page for event registration shows incorrectly (Master Article)
When HTML Comments are in the Style Sheets, this may happen. Remove the HTML Comments from the CSS Style Sheet.

If HTML Comments are not in the Style Sheets, please refer to our master article for more troubleshooting.

Steps to Duplicate

  1. Create a new page with an event registration form 2.0.
  2. Navigate to Administration > Sites & Settings > Schedules.
  3. Update the secure payment templates.
  4. Submit a test transaction through the new event page.
  5. Observe the generic secure payment page is displayed.

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.