Raiser's Edge NXT web view is slow to load for all users in the organization. Slowness occurs in all areas of the application, taking several minutes to load regardless of what browser is used.
We are currently evaluating this issue and will update this article when we have more information. If you are experiencing this issue, click Chat with Support, reference this article, and provide the following information so we can assist you:
1. Tenant ID for Raiser's Edge NXT 2. Test credentials to log into your Raiser's Edge NXT view
Note: To locate your Tenant ID simply log into RENXT and your Tennant ID will be listed at the end of the url as seen below
Steps to Duplicate
1. Log into Raisers Edge NXT 2. Click on Portfolio (or another area) 3. The information is slow to load