Recurring pay cash generated with a direct debit transaction

A false/invalid recurring pay-cash record is generated in Raiser’s Edge when the donor makes a recurring gift and chooses direct debit as a payment option.
We are currently evaluating this issue and will update this article when we have more information. In the meantime, follow these steps:
  1. Access the gift record in Raiser’s Edge
  2. Go to the gifts tab of a constituent record
  3. Delete the recurring gift pay-cash gift
  4. Go to the Original recurring gift record and then click on the transactions tab
  5. Click on rollback transactions
  6. Save

Steps to Duplicate

  1. Access NetCommunity on version 7.1
  2. Enable direct debit and recurrng gifts on donation form
  3. Complete donation form and choose Recurring Gift option
  4. Choose direct debit option for payment
  5. Enter bank name and routing information and submit
  6. Access the NetCommunity plugin in Raiser's Edge
  7. Click on Donations Find and link gift per steps in How to process direct debit gifts received from Blackbaud NetCommunity
  8. Process gift into Raiser's Edge batch
  9. Validate and commit batch with no errors
  10. Find constituent record in Raiser's Edge
  11. Click on gift tab and observe pay cash generated for direct debit gift

Environment

 Blackbaud NetCommunity
 7.1

Was this article helpful?