Recurring pay cash generated with a direct debit transaction

A false/invalid recurring pay-cash record is generated in Raiser’s Edge when the donor makes a recurring gift and chooses direct debit as a payment option.
This issue was resolved in the latest version of Blackbaud NetCommunity. 

Steps to Duplicate

  1. Access NetCommunity on version 7.1
  2. Enable direct debit and recurrng gifts on donation form
  3. Complete donation form and choose Recurring Gift option
  4. Choose direct debit option for payment
  5. Enter bank name and routing information and submit
  6. Access the NetCommunity plugin in Raiser's Edge
  7. Click on Donations Find and link gift per steps in How to process direct debit gifts received from Blackbaud NetCommunity
  8. Process gift into Raiser's Edge batch
  9. Validate and commit batch with no errors
  10. Find constituent record in Raiser's Edge
  11. Click on gift tab and observe pay cash generated for direct debit gift

Environment

 Blackbaud NetCommunity
 7.1
 7.1
 7.1 Service Pack 1 (7.1.170.0)

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.