Error: "Please enter a valid 'Constituencies.' - when updating a constituent via Constituent Update batch and import.

Batch exception error: “Please enter a valid ‘Constituencies'.” when updating a constituent via Constituent Update Batch and Import. This occurs when importing a constituent with an existing constituency on the record, and the imported constituency is the same as the existing one.
We are currently evaluating this issue and will update this article when we have more information. If you are experiencing this error please chat with support. 

Steps to Duplicate

  1.  Select the Constituent tab
  2.  Click Batch entry
  3.  Click Batch templates under Tasks
  4.  Click Add
  5.  Create a batch template based on a Constituent Update Batch
  6.  Make sure the fields include: Constituency, Last Name, and LookupID. Save the template
  7. Select the Administration tab. Click Imports
  8. Click Generate header file. Select the template you just made. Fill out this spread sheet with an existing constituent filling out required fields. Be sure to input an existing constituency on their record in the constituency field. Save the file 
  9. Repeat Step 7. Click add. Choose the template we created
  10. Attach the file created in step 8
  11. Map the fields. Make sure to map the constituency collection field
  12. Make sure the Set option>>Other tabs have Quick find selected
  13.  Save
  14.  Start process > Go to the Batch created by the process
  15.  In the batch, click the red X. Observe error

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.