Delayed Self Pledges involve an agreement between the participant and the organization to pay the difference between the fundraising goal and what is raised by the participant. A participant enters into this agreement by selecting the registration fee, goal, and providing their payment information to pay that difference upon the end of the fundraising event. Once this agreement has been submitted, the Delayed Self Pledge is set with those specific agreement options. To adjust the agreement, the participant would have to be unregistered and refunded, then register again with the correct information and participation type.
Here are the steps for resolving that issue:
- Unregister Participants and Refund Registration
- Reach out to participants to have them re-register with the correct participation type