- If you have an AddressFinder NCOA service scheduled to run the same morning, the NCOA will run first to ensure Wealth Rating has updated address information to go on. Please wait until the NOCA service runs and the Wealth Rating service should follow soon after.
- Check your user preferences (Under Management > My User > Preferences) to ensure the user that scheduled the service has the correct settings, since the scheduled date is based off of your user's time zone.
- Log into eTapestry
- Click Management > choose the finder service under Admin
- Click Cancel
- Click Yes when you see the notification "Are you sure you want to cancel this scheduled X service?"
- Make your selections again and click Schedule
*Important Note: You must cancel the scheduled service before you reschedule it to make sure it is properly cancelled. If you only edit the schedule to change the date you could run into the same problem again.