If the admissions staff and checklist menus are grayed out, it means that the Candidate already has an admissions staff member and checklist assigned to them in their admissions profile. Process the application as normal, and then you can change the staff member or checklist if needed.

To change the staff member:
  1. Go to onBoard > People Finder
  2. Search for the Candidate
  3. Select the Record tab
  4. Click the Pencil to edit Candidate Information
  5. Change the Admissions Staff dropdown
  6. Click Save

To change the Checklist:
  1. Go to onBoard > People Finder
  2. Search for the Candidate
  3. Select the Checklist tab
  4. Click Change Checklist
  5. Choose a Checklist from the drop-down
  6. Click Save
Note: If Change Checklist is grayed out, verify that none of the checklist steps are set to completed