1. Click Accounts
  2. Click Find an Account
  3. Search for and click on the purchaser's name
  4. Click Journal
  5. Click the entry that corresponds with the Purchase
  6. Click Reverse Order Items
  7. Select the Quantity to Reverse and the Quantity to Restock for each item; we can also opt to Reverse and Restock all items using the buttons at the top of the screen
  8. Click Save
Please note that this process corrects the record in eTapestry, but it does not refund the purchaser's credit/debit card. Once you have reversed the Purchase in eTapestry, you can use the information below to log into or contact your transaction processor to complete the refund:

BBMS: For steps to complete a refund, please see How to issue a refund in Blackbaud Merchant Services

IATS: 1-888-955-5455 (press option #1)
iatscs@iatspayments.com

Sage: 877-470-4001
virtualsupport@sagepayments.com