When we see a recipient's name and email address listed multiple times in the Tracked Opens Report, this indicates that the recipient opened the email multiple times. If you'd prefer to see a total number of times each recipient opened the email, please follow the steps listed below:
  1. Click Reports
  2. Click eTapestry Standard Reports
  3. Click Delivery Report
  4. Click the Mailing ID that corresponds with this email
  5. Click the blue link below the Tracked Opens heading (this link will say "View Details-" followed by the number of times the email was viewed)
  6. Click Show Unique Email Addresses Only at the top of this page