If your donation form includes the "Donor Information Same as Billing Information" field and this box is not checked during the donation, the donor's information will be recorded on the donation but not update the Constituent360 profile.

To add or remove this field, please complete the steps below:
  1. Select Fundraising > Donation Management > All Donation Forms tab
  2. Click Edit beside the the correct donation form
  3. Click Design Donor Screens
  4. Click Edit under the Actions column next to Donation Form,
  5. Find and select the "Donor Information Same as Billing Information" field
  6. Add or Remove it as needed
  7. Click Save