- Select Setup > Payment Capabilities
- Click Edit beside the Merchant Account name
- Click on Step 2. Merchant Details
- Unmark the box for "Support recurring transactions"
- Repeat steps 2-4 for each additional Merchant Account (if applicable)
- Click Save to save your changes
Note: This will not retroactively cancel sustaining gifts that have already been set up in Luminate Online. It will only prevent the creation of recurring/sustaining gifts. Existing recurring/sustaining gifts will have to be individually cancelled. However, Support can prevent future runs of the existing recurring/sustaining gifts by disabling the task that processes these. For more information about disabling the recurring/sustaining gifts task to prevent future charges on gifts already in existence, please contact Support and reference this article.