In order to access the ConnectRE plugin, users must have Supervisor Rights in The Raiser's Edge. 

1. Login to Raiser's Edge with a user that has access to Admin> Security
2. Open the affected user
3. Mark the radio button for Supervisor rights
4. Save and Close the user

Please have the user File> Exit and Sign out of Rasier's Edge for the changes to take effect.  For additional information, see How to set up security.

Note: If your database is hosted by Blackbaud Hosting Services, click Chat with Support, reference this article, and provide the following information so we can assist you:   
  • Affected Blackbaud Application Hosting and Application username(s)
  • The application server being accessed