What Security is needed to access the ConnectRE plugin in Raiser's Edge?

Once the ConnectRE plugin has been installed on a workstation, some users may still not be able to access it.

Article Number: 107150

Products:

Connect_RE

In order to access the ConnectRE plugin, users must have Supervisor Rights in The Raiser's Edge.

1. Login to Raiser's Edge with a user that has access to Admin> Security
2. Open the affected user
3. Mark the radio button for Supervisor rights
4. Save and Close the user

Please have the user File> Exit and Sign out of Rasier's Edge for the changes to take effect. For additional information, see How to set up security.

Note: If your database is hosted by Blackbaud Hosting Services, click Chat with Support, reference this article, and provide the following information so we can assist you:

Affected Blackbaud Application Hosting and Application username(s)
The application server being accessed

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