- Are the Campaign and donation form in LO cross-referenced to the same campaign in CRM? Don't forget to set the designation field when cross-referencing to process recurring gift donations. (Alternatively, see: Process credit cards through Luminate CRM with no cross-references)
- Are the API Permissions set in the API Admin group? Check these settings:
- Support Management > Force API
- Offline Donation API > Add and Refund offline donations via API
- Recurring Gifts > Recurring API
- Is the donation form published?
- Does the donation form allow offline donations?
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