When two or more designations are chosen on a BBIS Advanced Donation Form and an Enhanced Revenue Batch is created with the revenue from this form, recognition credits do not correctly insert into the revenue record in CRM.
We are currently evaluating this issue for a fix in a future service pack. In the meantime, manually adjust recognition credits for revenue records.
Steps to Duplicate
1. Navigate to the Web functional area. 2. Click Site administration. 3. In BBIS click Site explorer > Pages & Templates. 4. Find the Advanced Donation Form in question. Click the view page button. 5. Add a gift with multiple designations. 6. In CRM, navigate to the Web functional area and click Manage Web Transactions. 7. In the Pending transactions, expand Donations and click Download. 8. Navigate to the Enhanced Revenue Batch that is created from the transaction download. 9. In the batch, select a row and click the Revenue tab. Click Recognitions. 10. See the correct recognitions showing in the Recognitions window. 11. Save and commit the batch. 12. Navigate to the Revenue record created by the batch and notice there are no recognition credits.