- If you are not hosted by Blackbaud Hosting Services, troubleshoot Blackbaud Web Services on the machine where it is installed (generally the server). Review this article for additional troubleshooting: Information is not syncing between The Raiser's Edge and Luminate Online Marketing
- If you are hosted by Blackbaud, or if Step 1 does not resolve the error, click Chat with Support and reference this Knowledgebase article.
- If you were previously using the RELO plugin and would like to end support and disable the integration please contact your Balckbaud account representative to schedule a service to remove this solution.
- If you have never enabled the RELO integration or have never used a Luminate product, click Chat with Support and reference this Knowledgebase article, your username, and your application server if you are hosted by Blackbaud..
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