Please perform the following steps until the issue is resolved:
  1. If you are not hosted by Blackbaud Hosting Services, troubleshoot Blackbaud Web Services on the machine where it is installed (generally the server).
  2. If you are hosted by Blackbaud, or if Step 1 does not resolve the error, click Chat with Support to speak to a Luminate Support team member and reference this Knowledgebase article.
See also Information is not syncing between The Raiser's Edge and Luminate Online Marketing

If you are no longer actively using the Raiser's Edge Luminate Online integration, please contact your Customer Success Manager and reference this article.