When merging duplicate constituent records, either in the Duplicate Constituent Management Tool or directly from the constituent record, users may receive the following errors:
An error occured while performing an action bbVBA_MergeConstituents_BeforeMergeRecord. The request failed with HTTP status 503: Service Unavailable.
An error occured while performing an action bbVBA_MergeConstituents_AfterMergeRecord. The request failed with HTTP status 503: Service Unavailable.
The records still merge as expected.
This error occurs only for clients hosted by Blackbaud that are also set up for PaperSave in the Hosting Environment, and only if the PaperSave credentials were not entered when the user logged into the Riaser's Edge. To resolve the error, log out of the Raiser's Edge, and then log back in, making sure to also log into PaperSave.