Error: An error occurred during the merge process. The merge could not be performed. Start Time must be before End Time when merging constituents

Error: An error occurred during the merge process. The merge could not be
performed. Start Time must be before End Time when merging constituents and including actions

Article Number: 107265

Products:

Raiser_s_Edge_RE

This issue occurs when there is an action(s) that has an Start Time greater than the End Time, this action(s) would need to be found and corrected prior to being able to merge constituents.

Steps to resolve:

Create an action query
Criteria of Constituent ID equals [enter problem record ID] AND Action End Time not blank
Output Constituent ID, Name, Action Start Time and Action End Time
Run Query and manually update any action that has a Start Time after the End Time
Save and close the record(s)
Re-merge constituents

Environment

Affected Product Raiser's Edge

Affected Version 7.96

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