Error: An error occurred during the merge process. The merge could not be performed. Start Time must be before End Time when merging constituents

Error:  An error occurred during the merge process. The merge could not be
performed. Start Time must be before End Time when merging constituents and including actions 

Article Number: 107265

Products:

  • Raiser_s_Edge_RE
This issue occurs when there is an action(s) that has an Start Time greater than the End Time, this action(s) would need to be found and corrected prior to being able to merge constituents.

Steps to resolve:
  1. Create an action query
  2. Criteria of Constituent ID equals [enter problem record ID] AND Action End Time not blank
  3. Output Constituent ID, Name, Action Start Time and Action End Time 
  4. Run Query and manually update any action that has a Start Time after the End Time
  5. Save and close the record(s)
  6. Re-merge constituents

 

Environment

 Raiser's Edge
 7.96

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!