1. Open the Windows Command Prompt:
    • On Windows 7, open your start menu and type CMD in the search bar.
    • On Windows 10, type CMD in Cortana / search bar adjacent to your start menu.
  2. Click CMD / Command Prompt to open Command Prompt.
  3. Type tracert ctx-login2.blackbaudhosting.com in the command line and press Enter.
  4. Take a screenshot of the results once the tracert has completed.
  5. Type tracert testlogin2.blackbaudhosting.com in the command line and press Enter.
  6. Take a screenshot of the results once the tracert has completed.
  7. Capture the name of the application server you are connected to when you are actively experiencing a lag or delay in the application.
  8. Log into your hosting account and application via the URL testlogin2.blackbaudhosting.com and compare your experience here.
  9. Email the following results to your Support Analyst, including ‘Test Results’ in the subject line:
  • Impacted Blackbaud Hosting Services username
  • Tracert to ctx-login2.blackbaudhosting.com
  • Tracert to testlogin2.blackbaudhosting.com
  • Application server they are accessing
  • How was your experience when working via the testlogin2.blackbaudhosting.com URL?