If you experience an improvement when accessing the same Hosting and application accounts via the alternative URL testlogin2.blackbaudhosting.com, please capture the following information:
  1. Compare your experience in the application when logging in via login2-testa.blackbaudhosting.com. Is this experience similar to that of testlogin2.blackbaudhosting.com?
  2. Run a tracert to the following locations and take a screenshot of the results:
    • ctx-login2.blackbaudhosting.com
    • testlogin2.blackbaudhosting.com
    • login2-testa.blackbaudhosting.com
  3. Email the results to your Support Analyst.