If you experience an improvement when accessing the same Hosting and application accounts via the alternative URL testlogin2.blackbaudhosting.com, please capture the following information:
  1. Run a tracert to the following locations and take a screenshot of the results:
    • ctx-login2.blackbaudhosting.com
    • testlogin2.blackbaudhosting.com
  2. Email the results to your Support Analyst.