The refund total is incorrect for transactions discounted by order

When querying on the total refunded amount on an order, you may notice that the refund amount is greater than the sales amount. 
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1.  Go to Sales > Daily Sales
  2.  Add items (tickets or merchandise) to the order 
  3.  Apply an Order Discount 
  4.  Complete the Order 
  5.  Refund the Order. 
  6.  Go to Analysis > Information Library 
  7.  Click add a new ad-hoc query 
  8.  Select the source view of Sales Order 
  9.  From the middle column, drag Lookup ID to Include Records Where and set this to be equal to the Order number of the order you rang and refunded.
  10.   From the left column, highlight Sales Order Item. Drag Type to Include Records Where and set this to be one of Tickets, Merchandise (whatever you purchased initially). 
  11.  From the middle column, drag Net Amount and Quantity to Results Fields to Display. 
  12.  In the left column, highlight Refunded Item. From the middle column, drag Quantity and Total to Results Fields to Display. 

Environment

 Altru Arts & Cultural
 Yes
 4.92
 4.96

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.