If Blackbaud hosts your NetCommunity website, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • A copy of the PCI scan
If your organization hosts the NetCommunity website, please provide the following statement to your IT department, and request they make the change on the server.
  • If the alternateHostname header in IIS is left blank, it will disclose the Internal IP address of the server. This needs to be updated to reflect the DNS name of the site.
  • Note: Blackbaud Support cannot assist with making this change on the server.