You may have noticed that your Cherry keyboard works but the card swiper on that keyboard does not.
If you are experiencing this try uninstalling and reinstalling the keyboards drivers.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.
Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.