Connect RE incorrectly loads with all zeros in the Key Metrics section

When a user launches the Connect RE integration, the plugin may load with all zeros in the Key Metrics, while other users see the correct values in Key Metrics. This may happen intermittently, and may affect different users at the organization.

Article Number: 107394

Products:

Connect_RE

We are currently evaluating this issue and will update this article when we have more information. If you are experiencing this issue, Contact Support, reference this article, and provide any additional information so we can assist.

To temporarily resolve the issue, users can re-select Connect RE from the navigation bar to reload the plugin a second time so the correct values populate.

Steps to Duplicate

Log into Raiser's Edge
Select Connect Raiser's Edge from the navigation bar
ConnectRE loads with all zeros in the Key Metrics section

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