BBIS e-cards not sending

Certain e-mail jobs involving e-cards are not being sent. They never make it out of the Created status.
When this occurs, the job cannot be sent because the recipient information is not able to be captured.

Suggested methods for addressing issues with email timeouts can be found in the following solution: Error: "System.ApplicationException: Failed to add email recipients to the emailjob_recipients table" . When attempting to send a mailing.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.166

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