Error: Validation Error Reference No. # Gateway result code28,29 Gateway result Rejected/Declined: Invalid transit routing number, Invalid Account Type

After processing a direct debit transaction from The Raiser's Edge, an error appears in the rejection code field in the batch - Error: Validation Error Reference No. # Gateway result code28,29 Gateway result Rejected/Declined: Invalid transit routing number, Invalid Account Type. 
This error appeared because the donor's account number was only six digits long. The bank confirmed that there were only six digits. BBMS requires at least 9 digits for an account number, if the account number provided is less than that, add zeroes in front of the account number to make it nine digits. 

Also, ensure all is set up correctly as stated in How to process (charge) credit cards and direct debits or How to process ACH Payments (direct debits) through Blackbaud Merchant Services in The Raiser’s Edge if using BBMS. 

Environment

 Raiser's Edge

Was this article helpful?