Comments box cannot be removed from donation form on the web

While editing your donations forms in Altru you may notice that after unmarking the allow comments check box in your donation form options the comments box still appears on your donation form's web page. The comments box is not hidden like it should be. This only occurs when the recurring options are enabled in the web form. 

Article Number: 107492

Products:

  • Altru_Arts_Cultural
We are currently evaluating this issue and will update this article when we have more information.

Alternative Solution: 
A web designer can hide the comments section temporarily, by adding CSS to the page designer style sheet for your web forms. 

Disclaimer: Blackbaud Customer Support may help explain where the code should live in the product, but we will not modify or assist you with modifying or troubleshooting the code.

Steps to Duplicate

  1. Click web > manage donation forms > click the drop down arrow next to a designation that is live on your website and click the options button
  2. Mark include next to weekly under the recurring gifts section
  3. Unmark allow comments
  4. Click save
  5. Click on the URL of your donation form

Environment

 Altru Arts & Cultural

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