Comments box cannot be removed from donation form on the web

While editing your donations forms in Altru you may notice that after unmarking the allow comments check box in your donation form options the comments box still appears on your donation form's web page. The comments box is not hidden like it should be. This only occurs when the recurring options are enabled in the web form.

Article Number: 107492

Products:

Blackbaud_Altru

This issue has been resolved. If you experience this, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

Click web > manage donation forms > click the drop down arrow next to a designation that is live on your website and click the options button
Mark include next to weekly under the recurring gifts section
Unmark allow comments
Click save
Click on the URL of your donation form

Environment

Affected Product Altru Arts & Cultural

Resolved Version Yes

Affected Version (from previous KB) 4.92

Resolved Version (from previous KB) 4.98

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