Comments box cannot be removed from donation form on the web

While editing your donations forms in Altru you may notice that after unmarking the allow comments check box in your donation form options the comments box still appears on your donation form's web page. The comments box is not hidden like it should be. This only occurs when the recurring options are enabled in the web form. 
This issue has been resolved. If you experience this, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Click web > manage donation forms > click the drop down arrow next to a designation that is live on your website and click the options button
  2. Mark include next to weekly under the recurring gifts section
  3. Unmark allow comments
  4. Click save
  5. Click on the URL of your donation form


 Altru Arts & Cultural

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