If your database is hosted by Blackbaud Hosting Services, contact Customer Support for assistance in resolving this issue.
If your database is not hosted by Blackbaud, you can resolve this by following these steps:
- In the article Attachments section below, click the link to download the REBEX_Files.zip file.
- Copy the REBEX_Files.zip file to your desktop and unzip the files.
- Log out of The Raiser's Edge by going to File > Exit and Sign Out.
- Copy the following unzipped files to this location: C:\Program Files (x86)\Blackbaud\The Raisers Edge 7\WSE
- Log back into The Raiser's Edge and you can now access the Data Health Center.