Action preview does not load

Users may see an action fly-out open and never finish loading, or load and show a blank gray record.
We are currently evaluating this issue and will update this article when we have more information. In the meantime, refresh the webpage to load the action.

Steps to Duplicate

  1. Open a constituent record or action list in NXT
  2. Click on an action record
  3. Fly-out pops up, but does not load
  4. If this does not happen, close the action fly-out and repeat step 2 until it occurs (I am seeing this about 20% of the time in Sample)

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.