NXT specific web view fields that do not automatically merge when merging constituent records

Organizations may notice that from time to time duplicate constituents records appear. A user may wish to merge those records together so that the data all exists on the same record. After a merge, a user may notice that the not all the fields in the web view merge.

Article Number: 107529

Products:

Raiser_s_Edge_NXT

We are currently evaluating this issue and are working towards a resolution.

Workaround

Do not delete the source constituent when merging in the database view
Manually add the web view specific data to the new constituent record
Delete the source constituent record

Please see the list below of fields that do not automatically merge in the web view:

Field name (from the UI)	Description	Feature/Area
Attachments	Converted media from constituent records from the database view and all attachments on constituent records in the web view	Constituent Attachments, Action Attachments, Gift Attachments
Prospect status history – Start date	The date of a prospect status change	Prospect status history in Prospect management tile on Constituent page
Prospect status history – Comments	User comments associated with a prospect status change	Prospect status history in Prospect management tile on Constituent page
Opportunity status history – Start date	The date of a opportunity status change	Status history tile on opportunity page
Opportunity status history – Comments	User comments associated with a opportunity status change	Status history tile on opportunity page

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