Constituent Summary does not update

When viewing constituent summary information for records in web view for RENXT users may see that information does not match what is listed in database view for The Raiser's Edge. 
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Log into RENXT
2. Search for a constituent
3. View constituent summary for the record
4. View information
5. Log into database view for The Raiser's Edge by accessing https://login2.blackbaudhosting.com and logging into The Raiser's Edge (not the option with BBNC plug-in) 
6. Open the corresponding record in database view by going to Records > Constituents > Open constituent
7. See that the information in database view does not match what is in web view. 

Was this article helpful?