Error: The total percent distributed must equal 100% - when creating a payment for an invoice

When creating a payment for an invoice with multiple lines of distribution with a mix of funds and positive and negative amounts, you may receive, Error: The total percent distributed must equal 100% when you try to record a payment or pay the invoice through Create Payments.

Article Number: 107565

Products:

Accounts_Payable

We are currently evaluating this issue and will update this article when we have more information.

To be able to save the payment, you may be able to adjust the invoice distribution accounts to remove the accounts that are being reduced to $0 on the payment.

Steps to Duplicate

Steps to duplicate:
1. Accounts Payable > Records > Invoices > Open Invoice in question
2. On the General Ledger distribution, notice the amount is fully distributed and there are a variety of funds and some negative amounts as well
3. Payments Credits tab > Pay now > Click Record and Close
4. Receive error, Error: The total percent distributed must equal 100%
5. Click OK, and notice rows that are now $0 and there is now a remaining amount at the bottom

Environment

Affected Product Financial Edge

Affected Version 7.87

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!