Email address field is blank when viewing a NetCommunity email list

When viewing a constituent email list in NetCommunity there may be names listed without a corresponding email address. The email address is present on the constituent record and matches the the email type specified in sites and settings. 
We are currently evaluating this issue and will update this article when we have more information. To address this issue temporarily:
  1. Open the constituent record in Raiser's Edge.
    • On the telephone numbers tab search for a row where that contains the phone type, but not value is entered for number. Add a number or remove the entry and then refresh the list in NetCommunity.
    • On the email address tab, confirm if a blank or inactive email address of the same type is listed as the valid email address. Either delete the inactive email address or change its email type.
  2. Refresh the list in NetCommunity
  3. The email address will now populate for the list.

Environment

 Blackbaud NetCommunity
 7.1

Was this article helpful?