If you are not on the latest version:
- Open the constituent record in Raiser's Edge.
- On the telephone numbers tab, links, fax numbers and others tabs, search for a row where that contains the phone type, but not value is entered for number. Add a number or remove the entry and then refresh the list in NetCommunity.
- On the email address tab, confirm if a blank or inactive email address of the same type is listed as the valid email address. Either delete the inactive email address or change its email type.
- Refresh the list in NetCommunity
- The email address will now populate for the list.