I cannot resolve an unmapped transaction message in my Account Distribution report for a refund

When looking over your Account Distribution report, you may notice that some transactions are marked as unmapped. Even further when you investigate these orders you see that these unmapped messages are appearing for a refund.

Article Number: 107601

Products:

Blackbaud_Altru

This occurs when we process a refund before mapping the payment to the General Ledger. To prevent this, we will want to make sure that all transactions are mapped prior to performing any refunds.

Note: Once you have posted transactions to you GL, their mapping status cannot be changed, and the transaction cannot be re-posted.

Steps to Duplicate

Navigate to Sales > Daily Sales
Search for a patron
Add more than one different ticket for an single event to the cart.
Discount the order at 100%
Now go to Sales > Order Search and search for this order. Double click this order.
Click Refund.
Refund the amount after discount
Now go to Financials > Account Distribution
Run this report on the day of the order for Not Posted transactions. See that the refund is marked as unmapped.

Environment

Affected Product Altru Arts & Cultural

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!