Error: BBERR_CONSTITUENTTYPE - when committing a membership dues batch

When committing a batch for a gifted membership payment from an organization, you may notice this error. 
We are currently evaluating this issue and will update this article when we have more information.

In the meantime however you can process the transaction through the constituents profile: 
  1. Select the Constituents tab > click Constituent Search
  2. Search for you constituent and double click their name. 
  3. On the left hand side of their profile, click Add Membership. 
  4. Fill out the same fields you were using in the Membership Dues batch, as well as the same payment method. (If the card was already charged, un-mark the checkbox labeled Authorize on save and attach the Authorization Code found in the batch we were attempting to commit.)
  5. Click Save. 

Steps to Duplicate

  1. Select Administration
  2. Click Batch > Batch Entry > Click Add
  3. Select the Membership Dues batch template
  4. Under Type, column choose Gift membership
  5. Under the Bill to column, select an organization.
  6. In the Primary Member column, select an individual. 
  7. In the paying for column, select a renewal. 
  8. Fill out the rest of the required fields and attempt to commit the batch. 

Environment

 Altru Arts & Cultural

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