1. Make note of the existing system key in the app by writing it down or taking a screenshot on the device.
  2. Uninstall the app on the device.
  3. Download the and reinstall the app.
  4. Log back into the app using the system key noted in step 1 and the user's customary Raiser's Edge login.
For additional information about setting up the app, please refer to How to install and configure the RE Mobile App.