- Make note of the existing system key in the app by writing it down or taking a screenshot on the device.
- Uninstall the app on the device.
- Download the and reinstall the app.
- Log back into the app using the system key noted in step 1 and the user's customary Raiser's Edge login.
Note: The rebuilt RE Mobile app has a patterned blue loading screen, rather than the classic Raiser's Edge orange screen of the previous RE Mobile app.