We are currently evaluating this issue and will update this article when we have more information. To ensure that the student has a copy of their statement, the statement can be exported as a PDF document and then emailed to the student: 

1. Go to Records > Students > open the student's record
2. Go to the Statements tab
3. Select Print Statement 
4. Select the correct parameter and click Open
5. Select File from the top menu > select Export...
6. For Format: select Acrobat Format (PDF) 
7. Select Ok 
8. Save the file to the correct location