Recurring Gift Pay-Cash isn't created from Gift Batch

An exception will occur when committing a batch that includes a recurring gift from Online Express or Luminate Online that includes the first recurring gift payment. This occurs when the reference field in the database is a required field. 
We are currently evaluating this issue and will update this article when we have more information.

In the meantime, unmark the Reference as a Required field in the Raiser's Edge in Config > Fields > Gifts. 
 

Steps to Duplicate

  1. In the Raiser's Edge, navigate to Config > Fields > Gifts
  2. Mark Reference as a Required Field
  3. Create a Recurring Gift in Luminate Online 
  4. Open the Luminate Online Plugin in Raiser's Edge
  5. Open Gifts and Registrations
  6. Process the Recurring Gift transaction into Batch
  7. Open the Gift Batch in The Raiser's Edge
  8. Populate a Reference in the Recurring Gift line
  9. Validate the Batch before committing
  10. No Batch Exceptions are found
  11. Commit Now 
  12. Exception appears 
  13. Select Exception Report 
  14. Receive error " Error processing report: Can't show non-modal form when modal form is displayed" (Note: If committing the Batch outside of the plugin, this error does not populate and you see the Required field missing: Reference on the Exception Report)
  15. Click OK
  16. Open Constituent Record 
  17. Select Gift Tab
  18. Recurring Gift appears on the Record, but the Recurring Gift Pay-Cash is not present  

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