An exception will occur when committing a batch that includes a recurring gift from Online Express or Luminate Online that includes the first recurring gift payment. This occurs when the reference field in the database is a required field.
We are currently evaluating this issue and will update this article when we have more information.
In the meantime, unmark the Reference as a Required field in the Raiser's Edge in Config > Fields > Gifts.
Steps to Duplicate
In the Raiser's Edge, navigate to Config > Fields > Gifts
Mark Reference as a Required Field
Create a Recurring Gift in Luminate Online
Open the Luminate Online Plugin in Raiser's Edge
Open Gifts and Registrations
Process the Recurring Gift transaction into Batch
Open the Gift Batch in The Raiser's Edge
Populate a Reference in the Recurring Gift line
Validate the Batch before committing
No Batch Exceptions are found
Select Exception Report
Receive error " Error processing report: Can't show non-modal form when modal form is displayed" (Note: If committing the Batch outside of the plugin, this error does not populate and you see the Required field missing: Reference on the Exception Report)
Open Constituent Record
Select Gift Tab
Recurring Gift appears on the Record, but the Recurring Gift Pay-Cash is not present