The following error message is received when clicking Export > Summary or Details on a message report. It happens for random emails. Error: "The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance."
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
1. In BBIS, select Email > Messages 2. Click the report icon on an email to view the message report 3. Click Export to expand it 4. Click either Summary or Details to hit the error