Error in the way that registration status is calculated when querying on Status from registrant Query.

The registrant query view seems to take the status value from the invitation rather than the registration tab
This has been resolved. Please download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

  1. Create an event.
  2. Add an Invitation.
  3. Invite a constituent.
  4. Decline the invite.
  5. Go to registrations tab and mark the constituent as not declined (he changed his mind) , then register.

He now has a status of "registered"

      6.run query:

Include:
Event\Event Record = your event

results:
Name
Status

and the status will be registered.

However this status is not being pulled from the registration tab - it is being pulled from the invitation status.
If the invite has a declined then that is what will be showin in the query results.

If you go back to invitation and mark as declined then run the query again you will see the status change.

 

Environment

 Blackbaud CRM
 4.0
 4.0
 SP15
 4.0.155.21

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.