Error: The donor’s current credit card information cannot be used to successfully process this payment. Please contact the donor to get updated credit card information to update in the batch row and on the original.... - When entering a membership batch

You may find that when you try to process a membership credit card payment through batch that you get the following error message: "The donor’s current credit card information cannot be used to successfully process this payment. Please contact the donor to get updated credit card information to update in the batch row and on the original revenue commitment." 
We are currently evaluating this issue and will update this article when we have more information.

In the meantime, you can try to process this credit card membership payment through the patron's profile.
  1. Select the Constituents tab > click Constituent Search
  2. Find you patron. 
  3. From their profile, under Tasks, click Add Membership.
  4. Fill out the same membership details you were using in the batch. 
  5. Fill out the same credit card information as your batch, marking the check box to authorize on save. 
  6. Click Save

Steps to Duplicate

  1. Select the Administration tab
  2. Click Batch > Batch Entry > Click Add
  3. Choose the Membership Dues Batch template 
  4. Fill out the necessary fields prior to payment method (these are denoted by being highlighted in yellow)
  5. For payment method choose Credit Card > Fill out the Name on Card, Card Number, Card type and Expires On.
  6. Now click update projected totals.
  7. Now click Validate to make sure you have all required fields filled out.
  8. Save and close the Batch, noting the batch number. 
  9. Go to Revenue > EFT > Credit Card Processing > Click Add. 
  10.  Name the process and choose an account. 
  11. In the Existing Batch field, search for the batch we created above. Click Save. 
  12.  Now click the chevron next to the process we added. Click Start process and see process complete successfully
  13.  Go back to the batch in batch entry and see the errors for the line in the batch
  14. Attempt to commit the batch to get the rejection message. 
     

Environment

 Altru Arts & Cultural

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