Error: The donor’s current credit card information cannot be used to successfully process this payment. Please contact the donor to get updated credit card information to update in the batch row and on the original.... - When entering a membership batch

You may find that when you try to process a membership credit card payment through batch that you get the following error message: "The donor’s current credit card information cannot be used to successfully process this payment. Please contact the donor to get updated credit card information to update in the batch row and on the original revenue commitment." 
This issue has been resolved, please chat with support and provide the following information:
  • Batch Number
  • Constituent Name
  • Date of attempted charge
  • Credit card type, last 4 digits

Steps to Duplicate

  1. Select the Administration tab
  2. Click Batch > Batch Entry > Click Add
  3. Choose the Membership Dues Batch template 
  4. Fill out the necessary fields prior to payment method (these are denoted by being highlighted in yellow)
  5. For payment method choose Credit Card > Fill out the Name on Card, Card Number, Card type and Expires On.
  6. Now click update projected totals.
  7. Now click Validate to make sure you have all required fields filled out.
  8. Save and close the Batch, noting the batch number. 
  9. Go to Revenue > EFT > Credit Card Processing > Click Add. 
  10.  Name the process and choose an account. 
  11. In the Existing Batch field, search for the batch we created above. Click Save. 
  12.  Now click the chevron next to the process we added. Click Start process and see process complete successfully
  13.  Go back to the batch in batch entry and see the errors for the line in the batch
  14. Attempt to commit the batch to get the rejection message. 
     

Environment

 Altru Arts & Cultural

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