Step 21 failed: an error occurred before executing the process 'luminate online sync business process'(custom) : Login failed for user xxx

When attempting to run an LO Sync Process the follow error message appeared: step 21 failed: an error occurred before executing the process 'luminate online sync business process'(custom) : Login failed for user xxx.
The user mentioned in the error needs to be granted access to the Blackbaud Data Warehouse. Please create a case via Case Central or Contact Blackbaud Product Support.

Steps to Duplicate

1. Go to the Administration functional area.
2. Select the Queue Process: LO Sync.
3. Note error message.

Environment

 Blackbaud CRM
 4.0
 4.0.168

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