Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Users are not receiving reminders for some games after being subscribed to the notifications. After looking at the Notification History, it is noticed that the notifications were not sent out.
This can be caused when a game is added without Send Notification being marked. This acts as a trigger for both the Game Added notification as well as the Game Reminder notifications. This would need to be marked when the game is added, as the notification will not be re-triggered if the game is edited and Send Notification is then marked.