Why are all Course Requests not displaying for a Student in the Course Request Work List?

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

When going to onRecord > Approval > Course Requests when I click into the Students Name it does not display all the Course Requests as shown in:

onRecord > Approval > Course Requests
Click Filter Options
Expand Requests change Status to Awaiting Requests
Click Apply Filters
Search for the User
Click the editing Pencil icon

The Course Requests for the upcoming School Year are listed here.

Article Number: 107956

Products:

onRecord

The course requests that appear when you click on the student's name are actually for the current school year. When you click on the student's name, it's taking you to the student's profile, which has no connection to the Approval Worklist (as that is for the upcoming school year)

Once you change the School Year located below the student's name to the upcoming school year you'll see the correct number of Course Requests and they should match the number in the Worklist.

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Why are all Course Requests not displaying for a Student in the Course Request Work List?

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