Bounced Emails not showing under Undelivered Email in Administration

Users may notice that bounced emails are not always showing up under Administration > Undelivered Emails. Also, if you have signed up to receive failure notifications, those may not come through.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

Your email address has been entered under Web > Default Acknowledgement Email > More Options > Failures

Steps to duplicate:
  1. Go to Web > Manage Program Forms
  2. Access the Admissions form
  3. Add some tickets to the cart
  4. On the Checkout page, fill out all required fields. In the Email Address field, type in an invalid email (ex:
  5. Proceed to payment page
  6. Enter payment information and complete the order
  7. In Altru, go to Administration > Undelivered Email (NOTE: this may take around 10-15 minutes to refresh even when working correctly)
     - Note that the invalid email doesn't show here
     - Note that the bounce notification email is never received


 Altru Arts & Cultural

Was this article helpful?