GL adjustment missing for benefit associated with Special Event registration

When a special event registration has a benefit associated, if the registration is refunded, the GL distributions fail to update with an adjustment to reverse the benefit.
Please chat with support with the following information, so support can contact product engineers on you behalf:   
  1. The exact steps to duplicate the issue (click by click).
  2. This article number

Steps to Duplicate

Preconditions:
  • Special event exists, has registration options configured with a benefit
  • Constituent has purchased a registration through Daily Sales

Steps to duplicate:
  1. Click Sales > Refunds
  2. Search for and open the order from the precondition
  3. Complete a full refund (OK to mark registrants as cancelled)
  4. Click Sales > Order Search; search for and open the original order
  5. Click on the GL distributions tab
  6. Notice there is no adjustment for the benefit

Environment

 Altru Arts & Cultural
 4.94

Was this article helpful?