GL adjustment missing for benefit associated with Special Event registration

When a special event registration has a benefit associated, if the registration is refunded, the GL distributions fail to update with an adjustment to reverse the benefit.
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  1. The exact steps to duplicate the issue (click by click).
  2. This article number

Steps to Duplicate

  • Special event exists, has registration options configured with a benefit
  • Constituent has purchased a registration through Daily Sales

Steps to duplicate:
  1. Click Sales > Refunds
  2. Search for and open the order from the precondition
  3. Complete a full refund (OK to mark registrants as cancelled)
  4. Click Sales > Order Search; search for and open the original order
  5. Click on the GL distributions tab
  6. Notice there is no adjustment for the benefit


 Altru Arts & Cultural

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