Error executing the process 'Marketing Effort Segment Record Count Calculation' : Error calculating the segment record counts: The offer count for segment RE=0-6 NU=1-1 DH=50.00-99.99 is invalid. The offer count for a segment cannot be negative
When calculating segment counts, you might encounter the error:
Status: Did not finish Status message: Error calculating the segment record counts: The offer count for segment [ID] is invalid. The offer count for a segment cannot be negative - when calculating counts on a marketing effort
This occurs when a marketing effort is created with 2 house file uploads that contain duplicate constituents between them. While this practice is itself atypical, it may be necessary for exceptionally large files in older versions of CRM. In these scenarios, the error can be corrected by updating the house files to remove duplicate records and re-importing the files.
Steps to Duplicate
1. Select Marketing Efforts from the Marketing and communications functional area 2. Search for and select the Marketing Effort in question 3. Select calculate segment counts