1. Navigate to Administration>Sites & Settings
  2. Select the Schedules tab
  3. Scroll to The Raiser's Edge Integration
  4. Locate the Frequency and confirm it is set to 500 records per 60 minutes
    • Note: if the frequency is set faster than this, the system may become backlogged and the process will not complete as expected.
  5. Click the small save button towards the top of the page