When viewing an email that was sent from Altru you may see this error message: This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing
This issue can be resolved by creating an SPF (Sender Policy Framework) record to your Domain Name Server records. Having a SPF record set up can help prevent Altru's emails from being marked as spam. Configuring DNS records are not supported by Blackbaud, as different providers have unique means in updating DNS records. Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
Follow this link for a list of Altru's IP addresses