Why is GIFTS Online slow?

You may experience slow or sluggish performance in hosted applications caused by a slow or unstable connection to GIFTS Online  Symptoms of this may include:
  • Delays or slowness when navigating GIFTS Online
  • Delays or lag when typing or clicking navigation links
  • Launching the Hosted application takes a much longer time than normal
  • New windows do not open right away, or the application freezes while the window is opening
This Knowledgebase Article does not cover any troubleshooting when the slowness, delays, or freezing are limited to a specific function in the program.  If you are experiencing an issue with a specific module, function, or task, then search our Knowledgebase for the specific issue. 

Verify that the slowness or delays are being caused by general connectivity by checking the following:
  1. Log into GIFTS Online as another user on the affected workstation and test a task or activity to see if you have experience similar delays or slowness.  If you do not experience the issue, the problem is likely to be associated with one specific user. Have the user test the application from another computer to verify this.
  2. Log into GIFTS Online and the Hosted application from another workstation and test again. If you do not experience the issue, the problem is specific to one computer.  Contact your IT support to test the connectivity on the computer.
  3. Log into GIFTS Online from another network (home or other location with high-speed internet) and test from there. If you do not experience the issue, then the problem is only occurring on a specific network.  Contact your IT support or network support to have them test the Internet connection from that network.
  4. Ensure proper ports and URL exceptions have been made in any network firewalls, proxies, or web filters that are installed on your computer network.  This is to ensure that the connection is not hampered by network security programs or settings.  You may need to contact your IT support or network support for assistance with this. 
If the issue is present for all users on all workstations after checking the network settings run the following tests from an affected computer to obtain more information about the current network connection:
  1. Open a browser and go to https://www.speedtest.net in your web browser and perform a speed test.
  2. Take a screenshot of the results to record the results.
  3. If the cause has not been identified, check the MicroEdge GIFTS Online Hosting status blog at  https://community.blackbaud.com/blogs/48  or if you need  further assistance please contact us at 877-704-3343, or by logging a case in PowerME. 
When contacting us, please provide us a userID of someone logged in who is experiencing slowness, and when they experienced the slowness (can be all day that day). Also please let us know what the user was doing when they encountered the slowness. This information will help us to investigate the matter for you.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.


 

Environment

 Gifts Online

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